Alderon Medical · Patient Care
Patient Rights & Responsibilities
Alderon Medical patient rights and responsibilities describe the shared expectations that will support respectful, informed, private, professionally responsible, and clinically appropriate care once clinical services begin.
Good primary care is a shared relationship. Once care is established, patients have the right to respectful, informed, private, and professionally responsible care—and an important role in helping the healthcare team understand their needs, preferences, and changing health.
Last updated September 22, 2026
A Shared Care Relationship
Patient rights and responsibilities support the same goal: better care.
Patient rights protect dignity, autonomy, privacy, access to information, and participation in care. Patient responsibilities help clinicians obtain the information and cooperation necessary to provide safe, effective, and coordinated medical care once a clinician-patient relationship is established.
These principles complement—not replace—applicable law, clinical consent, financial policies, and Alderon’s Notice of Privacy Practices.
Patients should be heard.
Your concerns, goals, preferences, questions, and experiences are relevant parts of clinical decision-making.
Clinicians should be clear.
Medical recommendations should be communicated in a way that helps you understand the plan, alternatives, important risks, and next steps.
Information should flow both ways.
Clinicians need accurate health information. Patients need understandable information about their evaluation and care.
The relationship should remain professional.
Alderon expects respectful communication, appropriate boundaries, and professional conduct from both patients and members of the care team.
Your Rights
Your patient rights and responsibilities begin with meaningful participation in your care.
As an Alderon patient, you have the right to participate meaningfully in your care. These rights are exercised consistent with applicable law, professional standards, clinical judgment, and the circumstances of your care.
Be treated with dignity and respect.
You have the right to courteous, professional, and respectful care that recognizes your dignity, values, personal circumstances, and reasonable preferences.
Alderon does not tolerate unlawful discrimination in the provision of healthcare services.
Receive understandable information about your care.
You have the right to receive information reasonably necessary to understand your health concerns, proposed care, important risks, alternatives, and next steps.
You are encouraged to ask questions whenever something is unclear.
Participate in decisions about your healthcare.
You have the right to discuss available options, express your goals and preferences, and participate in decisions affecting your treatment and ongoing care.
Give informed consent when consent is required.
You have the right to receive information reasonably necessary to make an informed decision before care requiring your consent is provided, except where applicable law permits otherwise.
Refuse recommended care.
You may decline a recommended test, treatment, medication, referral, or other intervention when permitted by law.
Your clinician may explain potential consequences of refusing care and may recommend another approach or level of care.
Know who is providing your care.
You have the right to know the identity and professional role of the Alderon clinician responsible for your care.
Professional titles and credentials should be presented clearly and should not misrepresent a clinician’s license or professional role.
Have your health information handled appropriately.
You have privacy rights concerning protected health information and other medical information as provided by applicable law.
Alderon’s Notice of Privacy Practices explains HIPAA-related privacy rights and Alderon’s responsibilities in greater detail.
Access eligible medical records.
You may request access to health information and eligible medical records maintained by Alderon as provided by applicable law.
You may also have the right to request amendment of information you believe is inaccurate or incomplete.
Ask questions and receive reasonable explanations.
You may ask questions about diagnoses, recommendations, medications, testing, referrals, follow-up, or other aspects of your care.
When an answer requires additional evaluation or another appointment, your clinician may recommend the appropriate next step rather than attempting to resolve a complex clinical issue through messaging.
Request reasonable communication assistance.
If a disability, communication barrier, or other access need affects your ability to participate in care, you may tell Alderon so that appropriate and reasonable assistance can be considered.
Digital accessibility concerns may also be reported through Alderon’s Accessibility page .
Receive information about financial responsibility.
You have the right to receive applicable information about Alderon fees, membership terms, insurance participation, or other patient financial responsibility before committing to services when required or reasonably available.
Services provided by outside organizations may involve separate charges and financial policies.
Receive reasonable information about next steps.
When additional testing, follow-up, referral, in-person evaluation, or another level of care is recommended, you have the right to receive reasonable information about what should happen next.
Seek another professional opinion.
You may seek another qualified healthcare professional’s opinion regarding your diagnosis, treatment options, or recommendations.
Alderon may assist with appropriate referrals or transfer of eligible medical information when requested and permitted.
Raise a concern or complaint.
You may raise a concern regarding your care, communication, privacy, access, billing, or patient experience without retaliation for making a good-faith complaint.
Certain matters may also be reported to applicable licensing, regulatory, payer, or governmental authorities.
Your Responsibilities
Patient rights and responsibilities also depend on accurate information and participation.
Safe medical care depends on accurate information, communication, appropriate follow-through, and respectful participation from patients as well as clinicians.
Tell us what we need to know.
Provide complete and accurate information about your health history, symptoms, medications, allergies, prior treatment, diagnoses, testing, and other information relevant to your care.
Tell us when something changes.
Inform your clinician about meaningful changes in symptoms, medications, diagnoses, hospitalizations, outside treatment, pregnancy status when clinically relevant, or other circumstances that may affect medical decisions.
Ask when you do not understand.
Tell your clinician when instructions, recommendations, risks, medications, or next steps are unclear so that questions can be addressed.
Participate in the plan you agree to.
Make reasonable efforts to follow agreed treatment, testing, medication, monitoring, referral, and follow-up plans—or tell your care team when you are unable or unwilling to do so.
Use medications responsibly.
Follow prescribing instructions, disclose relevant medication use, and communicate concerns or adverse effects. Do not share prescription medications or misrepresent medication use.
Respect scheduled care.
Attend scheduled appointments when possible, arrive prepared, and provide reasonable notice if you must cancel or reschedule.
Treat others respectfully.
Communicate respectfully with clinicians, staff, contractors, and other people involved in Alderon’s operations. Threatening, abusive, discriminatory, sexually inappropriate, or harassing conduct is not acceptable.
Use the appropriate channel.
Use Alderon’s designated secure patient-care system for medical information. Alderon plans to use Elation for clinical onboarding, portal communication, and the medical record when services are live. Do not place symptoms, diagnoses, medications, records, insurance identifiers, or other PHI in public website forms.
Protect your access credentials.
Keep Elation Patient Passport, telehealth, authentication, and other patient-care account credentials secure once those services are active. Notify Alderon or the applicable service promptly if you believe your account or credentials have been compromised.
Understand your financial obligations.
Provide accurate payment or insurance information when applicable and fulfill patient financial responsibilities under the terms of your applicable membership, self-pay, insurance, or other financial agreement.
Help us reconnect care performed elsewhere.
Tell Alderon about significant emergency visits, hospitalizations, specialist treatment, medication changes, testing, or other outside care when that information may affect your ongoing primary care.
Use emergency care when necessary.
Do not rely on routine telehealth, portal messages, website forms, or nonurgent communication when you believe an immediate medical emergency may be occurring.
Telehealth Responsibilities
Virtual access comes with a few additional responsibilities.
Because Alderon is telehealth-first, your clinician may depend on information that would normally be available automatically during an in-person visit.
Accurate location, appropriate technology, reliable communication, and candid reporting become especially important.
Telehealth does not require a clinician to manage a condition virtually when another setting is more appropriate.
During virtual care, patients should:
- Accurately report your physical location at the time of care.
- Provide identity information reasonably required for clinical care.
- Use a reasonably private environment when possible.
- Use a device and connection capable of supporting the visit.
- Tell the clinician when audio, video, or communication is inadequate.
- Provide requested home measurements only when obtained appropriately and from a reasonably reliable device.
- Understand that your clinician may recommend laboratory testing, imaging, an in-person examination, urgent care, emergency care, or another healthcare setting.
Clinical Judgment & Boundaries
Patient-centered care does not mean every request can or should be granted.
Your preferences matter, but Alderon clinicians remain professionally responsible for determining whether a requested medication, test, referral, treatment, or care setting is medically appropriate.
Shared decision-making still requires independent clinical judgment. A clinician may decline a requested intervention when it is not clinically appropriate, not adequately supported by the available evaluation, or inconsistent with applicable law or professional standards.
A requested medication is not guaranteed.
Prescribing decisions depend on clinical evaluation, indication, safety, monitoring, medical history, applicable law, and professional judgment.
Testing should have a clinical purpose.
Your clinician may recommend, modify, defer, or decline requested laboratory or imaging studies based on the clinical situation.
Some care cannot safely remain virtual.
A telehealth visit may need to transition to laboratory testing, imaging, examination, specialty care, urgent evaluation, or emergency services.
Follow-up may be part of safe care.
Additional evaluation or follow-up may be necessary before a clinician can safely continue medication, interpret changing symptoms, or make another treatment decision.
Emergency Care
Emergency care is a responsibility shared by patients and clinicians.
Alderon will identify situations requiring a different level of care when possible during an evaluation. Patients are also responsible for seeking immediate assistance rather than waiting for routine Alderon communication when an emergency may be occurring.
Severe chest pain, major difficulty breathing, signs of stroke, severe bleeding, loss of consciousness, serious injury, severe allergic reaction, or another condition that may present an immediate threat to life or health should be evaluated through an appropriate emergency response system.
General website messages, routine portal messages, and ordinary primary-care communication are not emergency medical services.
Patient Concerns
Raising a concern should not interfere with your right to appropriate care.
Alderon encourages patients to raise good-faith concerns about communication, care, privacy, accessibility, billing, treatment, professionalism, or other aspects of their experience.
Once clinical services are live, established patients should use Alderon’s designated secure patient-care pathway when a complaint includes medical information or details about their clinical care.
Patient Resources
Independent resources about patient rights and participation in care.
These federal resources provide additional information about health-information rights and effective participation in primary care.
Your Rights Under HIPAA
The U.S. Department of Health and Human Services explains patient rights concerning protected health information, including access, amendment, privacy notices, restrictions, disclosure information, and complaints.
U.S. Department of Health & Human ServicesPatient Engagement in Primary Care
The Agency for Healthcare Research and Quality provides evidence-based resources supporting patients and families as active partners with healthcare professionals to improve safety and quality.
Agency for Healthcare Research and QualityRelated Policies
Patient rights connect to several other Alderon policies.
The Alderon Relationship
Good primary care is something patients and clinicians build together.
Alderon’s patient rights and responsibilities reflect the care relationship Alderon is building around respect, accurate information, clinical judgment, clear communication, appropriate follow-through, and shared decision-making.